Question 1

I’m having issues with faux leather

Accepted Answer

Fawn Design uses high-quality faux leather to manufacture all its bags. Like any other material, faux leather is prone to damage. You should be careful when around sharp and rough objects to avoid damage. Fawn Design does not offer a warranty on scratches, wear, and peeling of the bags.

Question 2

I think my zipper is bad

Accepted Answer

A tough zipper is a common problem, especially with new bags. Fawn Design uses strong zippers, which may be tough when new. If your zipper is tough, try to open and close it several times; this will make it relaxed and smooth. If you notice the zipper is not closing to the end as it should, do not fret. Try to pull the zipper all the way open and close it a few times. If the zipper is still tough, do not hesitate to contact the Fawn Design customer support team for assistance.

Question 3

How do I care for a Fawn Design Bag?

Accepted Answer

Fawn bags are made from vegan leather. To clean the bag, wipe using a damp piece of cloth. Don’t clean with any alcohol-based products. You can also clean the interior with a wet piece of soft cloth. Faux leather is water resistant but now waterproof. It is not advisable to clean Fawn bags using a washing machine.

Question 4

Does Fawn Design have a warranty?

Accepted Answer

Yes. Fawn Design bags have a 90-day warranty. The warranty covers defects and hardware issues of items bought through the company’s website or authorized dealers.

Bags