Frequently Asked Questions
Are Gazelle phones refurbished?
If you choose to buy from the Gazelle Phones store, you will be buying refurbished electronics since the company buys and resells pre-owned items refurbished to accurate cosmetic conditions and perfect working order. All of the models sold by Gazelle go through a rigorous inspection and certification process that involves:
- a 30-point functional and cosmetic inspection
- light refurbishment
- items reset to factory settings
Are the devices refurbished?
All Gazelle Store products are pre-owned mobile items that go through a certification process that involves light refurbishment.
The Gazelle Certification process includes a rigorous inspection involving a 30 point functional and cosmetic inspection. This ensures that your order's future devices are in accurate cosmetic condition and in perfect working order, including a battery in good condition. Additionally, all items are reset to factory settings prior to shipment.
How fast do I get paid from Gazelle?
This Gazelle Phones Review has found that payments reach resellers exceptionally fast - once the company receives your item, they will inspect it for two days tops. The payment is then sent your way within 3-5 business days.
If you wish to be paid at the earliest, select payment via an Amazon Gift Card or PayPal, and you should get your money within one to two business days of the payment being processed. If you select payment via check, be aware that checks are shipped via USPS First Class, and you should get your money within 3 to 10 business days once the payment is processed. This review has also found that Gazelle provides a free shipping label to customers who wish to initiate a selling trade, making Gazelle all the more enjoyable to use as a service.
Does Gazelle buy locked phones?
Gazelle buys locked phones, however, customers need to make sure that their device is accepted when searching for their item on the website by selecting "Other Carrier" from the provided list. If you cannot find an option for "Other Carrier" on your specific model, then it is most likely that Gazelle does not accept the carrier listed for your item.
Does Gazelle have a warranty?
In case you should encounter any issue with your new device, whether it be iPads, iPhones, or any other kind of mobile, Gazelle does offer accidental damage and mechanical breakdown coverage warranty through the company WarrantyLife.
When you place an order on the Gazelle website, you can add various warranties to eligible electronics before you checkout. The product features a one-year Accidental Damage Protection program with coverage provided up to the price paid for the item and includes drops and water damage.
The warranty deal ensures accidents are covered from the date of purchase, with $50 deductible, and the offer to refund for cash or replace your iPad, iPhones, MacBook computers, and others if the device cannot be repaired.