Frequently Asked Questions
How Long Does Madison Reed Last?
If you choose to use the Madison Reed Permanent Hair Color, your new style will last until your hair grows out. Color Reviving Gloss, used to freshen up the hair color, lasts between 2 and 4 weeks, or 6-8 shampoos.
Male customers will see the Madison Reed Mr. Hair Color for Men color fade gradually and will last 2-3 weeks when washed every day. Best of all, their natural brunette colors do not make the hair look reddish in the sunlight!
Can You Mix Madison Reed Colors?
With more than 55 shades in the Permanent Hair Color range by Madison Reed, it seems that the brand has thought of every undertone to really suit every type of hair, skin tone, and personality.
You can mix two different hair dyes, but once the Radiant Cream Color and the Activator have been mixed, they should be discarded after the standard processing time listed in the Madison Reed instructions as they are single-use.
Can I Return Madison Reed Hair Color?
If you are not satisfied with the hair color result that you have gotten after using a Madison Reed Permanent Hair Color product, you can start by contacting the customer service team so a professional colorist can help you by finding a suitable solution for your hair – online or in a Madison Reed Color Bar.
However, customers do not necessarily need to contact Madison Reed; they can return their product straight away, which is a nice touch for people who are dissatisfied with a product. The downside is that Madison Reed does not provide return labels.
Customers who are still not satisfied can benefit from the 100% Money Back Guarantee, with their first box fully refunded. Bear in mind though that if you choose to return your order, getting a refund can take a long time as it takes anywhere from 4 to 6 weeks for the shipment, process, and finalization of the return to take place.
Almost all the Madison Reed products can be returned within 6 months of purchase if the safety seal is unbroken.
The Tame, Root Touch Up Powder and Style cannot be returned.
To return any other product, you can leave the package at your mailbox with Return to Sender or Refused written on it, or drop it off at the Post Office. If it has already been opened, repackage the product including your order number, and ship it to:
Client: Madison Reed
26 Barnes Industrial Road North
Wallingford, CT 06492
Attn: RA Returns/Returns Supervisor
Will Madison Reed Damage My Hair?
Looking at the ingredients used in Madison Reed’s 8-Free Permanent Hair Color formula, the brand’s products should not damage anyone’s hair as some of the most damaging ingredients like ammonia or phthalates are excluded from the ingredients’ list.
However, if your hair is already damaged, Madison Reed advises customers to contact the professional stylists on the Color Crew for recommendations as all hair reacts differently to permanent hair color. And if you have had a chemical treatment done recently, such as a keratin treatment, relaxer, or perm, you can still use Madison Reed hair color, however, the brand recommends waiting at least two weeks to color after your last chemical treatment.