Question 1

Do Away suitcases have a warranty?

Accepted Answer

Yes. The suitcases have a limited lifetime warranty. The Away luggage warranty covers functional damages.

Question 2

Which Carry-On fits in the airline's overhead storage?

Accepted Answer

All carry-ons fit in the airline overhead storage. The compact and bigger carry-ons are designed to fit airline overhead irrespective of their measurements.

Question 3

How do I recharge the battery in the Away suitcase?

Accepted Answer

Carry-ons with ejectable batteries have micro-USB cords for battery recharge.

Question 4

Is Away luggage waterproof?

Accepted Answer

Nylon, canvas, and leather are water-resistant but not 100% waterproof. However, the products are safe if you are caught in the rain.

Question 5

How long does it take to get your personalized piece?

Accepted Answer

The piece takes between 1 and 4 weeks before shipment. Personalized items take time before they are tailored to your specific needs.

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