Hamilton Watch FAQ
My watch is defective, what do I do?
According to the company’s website, a defective watch should be returned to the Hamilton Watch warehouse within 30 days as postmarked. Once the Quality Control Department checks the damaged or defective watch, the company will send you a replacement.
How do I determine my wrist size?
If you need help determining your wrist size, you will find an instruction on the official Hamilton Watch website. Just head to the FAQ section and you will see a pdf document with lots of helpful instructions on how to decide which watch band size fits you the best.
Can I get my Hamilton watch engraved?
Unfortunately, according to the Hamilton Watch website, it is not possible to get individual orders engraved.
Are there still replacement parts for my old Hamilton watch?
The company guarantees the availability of all replacement parts for at least 10 years after the end of production of each model. Hamilton Watch pays special attention to vintage and collection pieces, and according to the website, they do their best to ensure that these items can be serviced properly. In case they cannot provide you with a replacement part for your Hamilton watch, they will offer you the option of exchange at a favorable rate with the loyalty program.
How long is the lifetime of a watch battery?
Depending on the type of watch, the dimensions and the amount of energy used by different functions, the lifetime of a watch battery varies from 2 to 5 years.