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Madewell Review

Comfortable women's and men's clothes, shoes, and accessories
Written by Amanda Wright
/
Last updated: July 19, 2023
BrandRated is reader-supported. When you make a purchase through links on this page, we may earn a commission. Learn More
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Contents
  • About Madewell
  • Madewell Customers Reviews
  • Madewell Jeans FAQ

Nothing says wardrobe staple as a good pair of jeans. They are the go-to option for casual outfits. Madewell sells clothes and accessories that help you tell your story, and the brand believes that the story starts with the pair of jeans they offer. Their collection includes shoes, bags, wallets, jeans, and dresses. But does this company live up to the hype? This Madewell jeans review will dive deep to pull out the details you need to decide if this brand is worthwhile.

About Madewell

Madewell was founded in 1937 by a Jewish immigrant called Julian Kivowitz, who had fled Eastern Europe and made New Bedford his new home in the 1920s. Kivowitz was an entrepreneur with a passion for financial success. He first opened a grocery store and earned enough money that enabled him to move into the textile industry with a partner from NY. 

In 1936, Kivowitz filed for the Madewell trademark and opened his first factory a year later. J crew bought the trademark of Madewell and transformed it into a small sister of the company. They now design clothing for women.

The brand boasts 1.4 million Instagram followers and more than 801k followers on Facebook. Check out the company’s pros and cons before we jump further into this Madewell jeans review.

Pros
  • They offer a wide range of clothing, shoes, and accessories for women and men
  • They ship to more than 100 countries
  • Free return shipping on items returned within 30 days
  • Afterpay payment option available
  • The shopping experience is optimal
Cons
  • Expensive than similar brands
  • The company does not offer children's clothing
  • You cannot return or exchange personalized, monogrammed, or final sale items 

Visit Madewell

Madewell Customers Reviews

We could not conclude this Madewell jeans review without seeing what customers are saying about this brand. To find out if this company is worth checking out, we visited Trustpilot, Influenster, and Amazon. 

Reviews from Trustpilot were mixed, but most customers stated they loved the brand because they had a flawless shopping experience. The items they had ordered came fast and fit perfectly. Others said they love the company because they have a fair and easy return process, and their support team is always available to assist them or answer their questions. 

Some shoppers praised the brand because of the discounts they offer on their products, which allowed them to get the items at reduced prices. They loved how Madewell has promotions and discounts throughout the years, and their Sales page always has cute clothing, bags, and shoes that you can get at discounted prices.

Reviews from Amazon show that women love their jeans, as most of them scored an average rating of 4/5 stars or higher. A high percentage of buyers stated they love the fabric and how the jeans fit. They also said the jeans are comfortable to wear, which has made them return customers. 

Reviews from Influenster were also positive, with buyers saying Madewell is a high-quality brand. The company received a 4.6/5 star rating out of ‎2,541 reviews, and most customers said they love how their clothes and shoes run true to size and they offer unique pairs of jeans. 

Overall, most customers who have bought Madewell products were happy with their purchases because they are stylish and made of high-quality materials.

Madewell Jeans FAQ

1. What are Madewell's products?

Madewell sells a variety of men's and women's clothes, shoes, and accessories. Madewell shoes are unique and made from high-quality materials. Their shoe collection includes sneakers, Madewell boots, sandals, and slippers.

2. What is the price range for Madewell jeans?

This Madewell jeans review found that the price range for women's jeans is $39.99 to $360. For men's jeans, the price starts from $54.99 and goes as high as $228.00.

3. Where can I buy Madewell online?

You can find Madewell's entire collection directly from their website Madewell.com. Their products are also available on select online retailers, including Nordstrom, Amazon, and Zappos.

4. Does Madewell offer any discounts or coupons? When does Madewell have sales

Yes. The brand regularly offers discounts and coupons on its website. With a Madewell promo code, shoppers can save money while buying clothes, shoes, or accessories. Currently, buyers will receive a $50 discount on orders worth $200 or above. 

US customers will also enjoy a 10-dollar discount when they buy items worth $10.01 or more using the Madewell app. Additionally, you will find loads of casual Madewell dresses and skirts on sale. 

5. How to contact Madewell customer service?

This Madewell jeans review found that their support team is available around the clock to answer questions. US customers can contact the company by shooting an email to [email protected] while international shoppers can use [email protected]. 

Customers can also use the Live Chat function on Madewell's site or call their support team at 866 544 1937. Their international phone number is 434 385 5792. Alternatively, you can Tweet or send a direct message to the Madewell Facebook or Instagram page.

6. Where does Madewell ship to? What is the returns policy?

Madewell ships to all 50 US states and delivers to over 100 countries worldwide via their international e-commerce partner, EWS. The company offers free shipping on all Madewell Insiders. The shipping methods available during checkout may differ depending on the items you purchase and your shipping address. 

The Madewell returns policy allows you to return items for exchange or a full refund within 30 days of purchase. However, they have to be untouched, unwashed, or unworn. You cannot exchange or return final sale, monogrammed, and personalized items. 

7. How do Madewell jeans compare to other brands?

Unlike most brands on the market, Madewell jeans have flamboyant designs and come in many styles, lengths, sizes, and stretches. Most styles come with a curvy option, and the brand has perfect vintage options that will remind you of the '90s. 

Madewell dresses offer quality and versatility, unlike most brands out there. You can dress them up or down, and they work for any occasion in your life, whether formal or casual.

 

8. Who designs Madewell's clothing? How does Madewell decide which products to sell?

This Madewell jeans review found that the brand's head designer is Joyce Lee. To determine which products to sell, the company often does market research to figure out what customers want.

9. Who is the CEO of Madewell?

Libby Wadle is the chief executive officer of the Madewell company. With more than two decades of experience in the retail industry, Wadle takes a customer-centric approach while building a purpose-driven brand. She has been a vital part of Madewell's growth and played a significant role in its launch team. 

She has dedicated herself to creating strategies for social impact for the group and sustainability. Wadle was named in Most Creative People in Business by Fast Company, Rivet 50 for denim leadership, and Fortune's 40 under 40. 

10. Are Madewell jeans true to size?

This Madewell jeans review found that their entire collection runs true to size. That means it won't be less or more than what you expect. For instance, if you wear a size 23, their size 23 will fit you perfectly.

11. Are Madewell shoes comfortable?

Yes. Madewell shoes are high-quality, unique, timeless, and comfortable. For example, Madewell sneakers come in different colors, sizes, and styles. Most sneakers feature cushy insoles that make them super comfortable.  

Their sneakers also have firm soles and padded lining inside to ensure comfort. You can wear them for long periods without experiencing blisters because they hold your foot properly and are relaxed enough to avoid friction. Furthermore, the brand's sneakers help you avoid gait and foot arch issues. 

12. Where is Madewell located?

Our Madewell jeans review discovered that this company is headquartered in Long Island City (LIC), New York, United States. But the company ships its products to over 100 countries. 

13. Which Madewell stores carry mens?

You can buy Madewell mens at their stores spread in the 50 US states. The stores that carry mens include North 6th Street in New York, University Village Street in Washington, North Loop in Minneapolis, The Point in California, Hoboken in New Jersey, and Galleria Edina in Minnesota. 

14. Are Madewell bags good quality?

Yes. The brand offers a range of high-quality bags, including tote bags, backpacks, shoulder cross-body bags, and mountaineer bags. Madewell bags look and feel good, and the materials used to make them ensure they are durable. 

15. Is Madewell a luxury brand?

Yes. Madewell shoes come from shoe giants, such as Adidas, Vans, and New Balance. Therefore, they use quality raw materials along with high standards of hand-crafting. The shoes are also unique and timeless, meaning they will succeed 100 years from now. 

The company also ensures its customers have an exceptional shopping experience. The brand is personalized, as its products are designed to serve the needs of every customer. The personal touch turns purchasing their products into an exceptional experience. 

Interested in other brands that sell wallets? Check out our reviews of KAAI, Bellroy, Cuyana, and Vaultskin.

Why Trust Us

At Brand Rated, we believe in complete transparency and honesty. We're a team of experienced product testers and industry experts, committed to providing unbiased, comprehensive, and insightful reviews of D2C brands. Our thorough research, real-world testing, and deep analysis help us to evaluate products on their merit, not their marketing hype. Read more about our editorial process.

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Contents
  • About Madewell
  • Madewell Customers Reviews
  • Madewell Jeans FAQ
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