Does Deciem test on animals? Are Deciem products cruelty-free?
Deciem offers cruelty-free products, as they don't test them on animals. The company also does not allow third-parties to do so, and they possess the Leaping Bunny stamp, which is widely recognized for household and personal care.
Are Deciem products vegan?
The Chemistry Brand, HIF, and The Ordinary have been certified by PETA as being vegan. The brand is also in the process of obtaining certification for all the other core brands. In the meantime, check for the product specifications from Deciem’s website to determine if the product you are interested in is vegan.
What is the expiry date of Deciem products?
To determine a product's expiration date, check the packaging, especially for sun protection and NIOD CAIL 1%. All the other products have a 3-year shelf life when sealed and kept at room temperature. The PAO (Period-after-opening) symbol will show you the expiry date of the product when you open it.
Is my product authentic or counterfeit?
The company prioritizes the safety of their customers, and that is why they are keen on ensuring everyone doesn’t get counterfeit products. To avoid purchasing counterfeit, purchase products through Deciem’s official website or other authorized retailers. It can be difficult for the company to ascertain a product's authenticity if you bought it outside the authorized places.
How does the Hi & Bye program work?
Visit the brand's official website and shop for your favorite products. When checking out, select the Free Pickup In-store option. Next, choose one of the nearest Deciem stores. The company will send you a confirmation message with the pickup window, date, and store hours. Visit the store, share the order number and full name, and they will deliver your order as soon as possible.