Question 1

How do I clean my Kendra Scott jewelry?

Accepted Answer

Considering that the Kendra Scott jewelry is 14K Gold or Rhodium plated over the brass, it is possible for the plating to slightly fade over time. This is usually caused by continuous wearing. Luckily, there are some tips on the part of the company to protect your jewelry. The simplest thing you can do is to be cautious when swimming, exercising, or cleaning, especially when your hands contact soaps, chlorine, detergents, hair products, or cleaning agents. You see, these usually slowly remove the plating. Your jewelry comes with a pouch where you can safely store it and a polishing cloth that will help you keep it shiny and bright. Moreover, on the company’s website, you will find more detailed care instructions for each type of jewelry.

Question 2

Can you wear gold plated jewelry in the shower?

Accepted Answer

According to the Kendre Scott care instructions, you should always take your gold-plated jewelry off when you shower. Soaps, lotions, and other cleaning products can damage the plating over time.

Question 3

What is the Color Bar™ by Kendra Scott?

Accepted Answer

The Color Bar™ by Kendra Scott is an in-store and online experience that allows you as a customer to customize jewelry that perfectly fits your personal style. There is a 3-step process, which includes choosing the jewelry category, defining the style you are after, and picking the metals, and stones your dream jewelry will be made of.

Question 4

How can I sell Kendra Scott jewelry in my boutique/store?

Accepted Answer

If you want to sell Kendra Scott jewelry in your store or boutique, you should reach out to the company at sales@kendrascott.com.

Question 5

Does Kendra Scott make price adjustments?

Accepted Answer

According to the company’s website, you can opt for a price adjustment within 7 days of the original purchase date. For this, you are instructed to contact the customer service team at 866-677-7023 or send them an email to service@kendrascott.com. In this case, your adjustment will be issued to the original form of payment. If you purchased an item at a Kendra Scott retail store, you can visit one of the nearest Kendra Scott retail stores and bring your receipt.

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