How Does Jewel Safe™ Work?
JTV offers the Jewel Safe™ when you need to service the jewelry, gemstone, watch or re-size the ring. The brand connects you with an agent that will submit a claim for you, and you can ship the product to the service center. Once the repair or servicing is complete, it also ships out the jewelry or gemstone directly to your address.
Our Customer’s Able to Return Jewel Safe™ Protection Plans?
Yes. You can return Jewel Safe™ with a full money-back guarantee within the first 30 days after purchase.
What is Ring Re-Sizing?
Jewel Safe™ ring one-time re-sizing is available when your ring no longer fits with the original sizing once it's within the Jewel Safe™ coverage period. However, you cannot use this benefit within 30 days after purchasing the product. It is only available after you get your actual sizing from JTV.
Are Pearls Covered Under Jewel Safe™?
Yes, you can service your pearls under Jewel Safe™. For instance, stretched or broken pearls are examples of the valuable benefits of Jewel Safe™.
If My Stone Requires Re-Cutting or Re-Polishing, Will I Lose Stone Weight?
Yes, it is possible. During this stage, the stone can lose carat weight based on the location and intensity of the damage.
Is Water Damage Covered for Watches?
Yes, water damage is covered only when the use condition doesn’t exceed manufacturer guidelines.