Ginette NY FAQ
Are the items delivered in a gift box?
Yes, your jewelry will be sent to you complete with its own signature Ginette NY gift box.
Are the ceramic jewels breakable?
Ginette NY state that their ceramic jewels are high quality and have high resistance levels. To ensure this quality, all the ceramic jewels have also been ‘crash-tested’ to ensure they can withstand scratches, discoloration, and everyday wear and tear.
For extra peace of mind, Ginette NY also offers a repair service for any items bought via their online shop. However, there could be a cost for this service so always ask when reporting an issue.
Is Ginette NY jewelry guaranteed?
Yes, you get a one-year warranty – from the date of purchase - on the Ginette NY jewelry range which covers manufacturing default only. To be eligible for a claim, the jewelry should have been worn under normal circumstances, and ‘not altered, accidentally broken or damaged, nor exposed to any chemicals.’ You will also need your original receipt and packaging to make a claim.
Is the jewelry extendable and adjustable?
With a range of chain lengths, you can adjust most of the Ginette NY necklace and chain bracelets. With their necklaces, you get the option of a sizing ring for their 17-inch and 19-inch chains so they can be extended. The chain bracelets are also adjustable, or you can opt for an extra sizing ring to take the total length up to seven inches. Please note, that their ceramic pieces cannot be adjusted.
According to the Ginette NY website, requests for bespoke lengths are treated on a ‘case-by-case’ basis – email your request to [email protected]