When will my Glossybox be sent to me?
Glossybox subscription boxes are usually shipped within 14 business days from the date the order is placed (for ongoing subscriptions, this will be the 1st of the month). For US customers, shipping usually takes 2-5 business days. Customers on the West Coast may need to allow 3-6 additional business days, while Canadian shipments can take an additional 10 business days.
How can I cancel my Glossybox subscription?
A $21 monthly subscription can be canceled at any time, with the cancellation taking effect the following month. You must cancel by the 14th of the month if you do not wish to receive your next box.
If you have a 3, 6, or 12-month subscription, you cannot cancel while the term is in progress. However, you can cancel up to the 14th of the last month of your plan (for example, if your last box should be received in July, you need to cancel by the 14th of July if you do not wish your subscription to automatically renew).
You can cancel your subscription by logging into your Glossybox account and selecting your subscription plan.
What should I do about missing/damaged products?
If you experience a missing or damaged product, you should contact Glossybox customer support within 30 days of receiving your shipment.
What should I do if I receive the same product twice?
Occasionally, Glossybox will repeat their most popular products in later subscription boxes, meaning there is a possibility you could receive the same product twice. If you receive a duplicate product and are unhappy about it, contact Glossybox customer service for further assistance.