Net a Porter FAQ
Is Net a Porter legit?
If you are asking yourself: Is Net a Porter legit? The answer is yes. The site has a good reputation, and most of its customers are satisfied with their products and customer service.
Is Net a Porter sustainable brand?
Infinity is the 2030 sustainability strategy for YOOX NET‑A‑PORTER GROUP; its goal is to deliver lasting luxury fashion while working towards a more sustainable and all-inclusive circular fashion system ideal for the industry.
What do I do if I think an item that I purchased from the site is faulty?
If you think you have purchased a faulty item, then all you have to do is email [email protected] and they will look into the issue. You will have to provide them with your order number and photographs. Net-A-Porter does not refund in case the clothing got damaged during normal wear.
Does Net-A-Porter charge duties?
Net-A-Porter ships on a Delivery Duty Paid basis, so all of the import taxes and duties are included in the final purchase price. You should also select your location to view the correct market pricing as delivery and shipping costs will be calculated based on that.
Does Net-A-Porter sell used items?
Net-A-Porter partnered with Reflaunt to resell your previously owned clothing. You can arrange home collection or use a drop-off service. Their team will take care of the photos, so you do not need to worry about that.
You can even choose your payment method, either receive the money via bank transfer or as store credit with a 10% bonus. You clear out your closet and you get to shop for new items!