Canada Goose FAQ
Are Canada Goose Jackets temperature rated?
Yes. Canada Goose has a temperature Experience Index (TEI) to help buyers select the right product for their weather conditions.
How do Canada Goose Parkas fit?
Canada Goose fits as perfectly as possible, provided the right silhouette is selected. Available silhouettes are:
- Slim Fit
- Regular Fit
- Relaxed Fit
- Fusion Fit
What is Canada Goose’s warranty policy?
Canada Goose products purchased from an approved retailer come with a warranty policy. This excludes knitwear, accessories, and collaborations (unless otherwise stated). This policy is for the wearable lifetime of the product by its original owner. The warranty is applicable if the product sustains damage due to defective materials or workmanship during manufacturing. In such a case, the company is obligated to repair it for free, replace it or replace it with a product of equal value and style.
On the other hand, damage due to negligence, wear and tear or accidents are not covered by the warranty policy. For such damages, the company may choose to repair the product for a charge (if they so wish).
As part of Canada Goose Health & Safety Practices, warranty claims would not be serviced or completed if the article in question isn’t freshly cleaned. If the article isn’t clean, the company can cover take care of that for a fee.
How do I clean my Canada Goose Garments?
Naturally, the right move is to follow the direction on the garment’s label if you are to be cleaning it yourself. This would help avoid issues. For example, machine-washing a Canada Goose Parka voids its warranty. In such a case, you’d be better served taking it to a dry cleaner instead. Alternatively, you can spot-wash small stains using mild detergents. The opposite is mostly the case for lightweight Canada Goose down jackets or shells. They can be machine-washed using cold water and mild, bleach-free detergents. However, they must not be dry cleaned or tumble dried.
How are Canada Goose products field tested?
Canada Goose products are field-tested by individuals working and living in the environments they are intended for.