Question 1

How do I know my size?

Accepted Answer

Jack Erwin shoes are made to standard US widths and sizes. Clicking on the question mark next to the size selector on any product page will bring up shoe-specific sizing information, such as whether the shoes run narrow.

Question 2

What are some tips for maintenance and care?

Accepted Answer

Real leather shoes are made to be robust and take a good beating, but you can prolong the life of your shoes by caring for the leather, suede, or nubuck properly.

Full-grain leather should be regularly conditioned with an all-natural creme polish to keep it moisturized and retain flexibility.

Other types of leather and different finishes will require different care to keep your new shoes in tip-top shape. If you have any questions about caring for your shoes, the customer service team can be contacted by email to ensure you choose the right products to get the most from your Jack Erwin shoes.

Question 3

Where are Jack Erwin shoes made?

Accepted Answer

Jack Erwin shoes are custom-made in both Portugal and Spain using fine European leather products and shipped to US distribution centers before they make their way to the customer.

Question 4

Are Jack Erwin shoes good quality?

Accepted Answer

Jack Erwin shoes are made to the same high standards as many more expensive branded shoes, which pass through many middlemen before they make it to the US customer.

Jack Erwin shoes and boots are made using only the finest quality leather and produced using traditional designs and techniques to the same exacting specifications as more well-known European brands.

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